The fastest way to get help is by email. We answer every message personally, no bots.
Guests need three pieces of information: hotel name, room number, and their surname as recorded in the booking. The hotel must have an active SmartHotels subscription and the guest's reservation must cover the current date.
The hotel administrator creates each staff account from the web console at aspsmartskills.com. Staff log in with their email and password. The administrator can also set per-staff permissions (reception, operator, marketing).
Yes. The mobile apps work standalone. Echo Show integration is optional and adds voice ordering, weather, news, and "talk to reception" features inside the room.
From the web console, open the property → Rooms. As an admin, the Staff app also lets you add/edit/delete rooms from Settings → Room List.
Web console → Reservations. Click any reservation to update check-in/check-out dates, guest surname, or assigned room.
Web console → Billing → Cancel. You keep access until the end of your current billing period; nothing is charged after that.
All data is stored on AWS (DynamoDB + Cognito), encrypted at rest and in transit (TLS 1.2+). Authentication is handled by AWS Cognito. We do not sell or share guest data.
Yes. Email info@erbacciltd.com with the property name and account email. We delete all rooms, reservations, devices, and Cognito records within 7 days.